Patient Rights

Patients have the following rights:

1. To know the type of services that Trust Fertility Clinic provides.
2. To be treated to the highest professional standards by appropriate licensed, qualified, and experienced practitioners at Trust Fertility Clinic.
3. To be treated with dignity and respect, consistent with professional standards for all patients regardless of the manner of payment, race, gender, nationality, religion, culture, disability, or any other factor.
4. To receive care based on clinical need.
5. To refuse or accept treatment based on personal decision.
6. To receive emergency medical care regardless of the status of the Insurance card.
7. To be referred to a specialist/consultant for special care when there is a clinical need.
8. To receive a detailed explanation of their condition, care, treatment, and aftercare, in terms that are free from professional jargon so that the patient can fully understand.
9. To access their Medical Records and Medical Information and expect those records to be up-to-date and accurate.
10. To ask for a second opinion or to have their care transferred to another physician if they are not satisfied with the care or opinion provided.
11. The right to privacy during examination, procedures, clinical care/ treatment; and they have the right to know who is in attendance and the purpose of those in attendance on them.
12. The right to give informed consent for treatment, procedures, and interventions, as per the Trust Fertility Clinic Consent Policy (PFR/004).
13. To receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.
14. To be informed regarding any uncovered costs and expenses before deciding.
15. To have all clinical and pharmaceutical records kept fully documented, updated, and relevant, and personal details and records are kept fully confidential and protected from loss and misuse.
16. The freedom to choose their pharmaceutical care provider.
17. To receive relevant, current, and understandable information concerning their drugs and treatment.
18. To be involved in any decision-making about their drugs and treatment choices.
19. To discuss and request information related to their specific drug therapy, possible adverse side effects, and drug interactions.
20. To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions, or contraindications.
21. To be provided with Arabic/English interpreters and all other language barriers to be accommodated based on the availability of interpreters.
22. To receive information on how to make a complaint if unhappy about the lack of access to patient’s rights, medical examination or treatment, behavior of the staff, or facility safety standards.
23. To have any complaint that they may make, acknowledged, fully investigated, and be provided with a written response as per Trust Fertility Clinic policy.
24. To be protected from physical assault during their visit/ stay in Trust Fertility Clinic.
25. To appropriate protection if they are children, disabled, elderly, or vulnerable.
26. To care at the end of their lives, which is respectful and compassionate.
27. To have reasonable safety concerning the facility environment and practices.

Patients Responsibilities

It is the goal of Trust Fertility Clinic to ensure that the patient receives the best possible health care. Trust Fertility Clinic reserves the right to expect that the patient will do their best to meet the following responsibilities during their visit to Trust Fertility Clinic.

The Patient’s responsibilities are:

1. Bring their medical card/ insurance card with them every time they attend their appointment at Trust Fertility Clinic.
2. To follow any specific rules and regulations of Trust Fertility Clinic.
3. To cooperate during examinations and procedures as required by the care provider.
4. To follow the treatment plan as outlined by the Trust Fertility Clinic professionals.
5. To show respect and to be courteous to the staff.
6. Do Not use abusive language and/or display unsocial behavior to other patients, visitors or staff.
7. To show consideration for other patients’ needs at all times, especially where their needs are greater.
8. To use emergency services and walk-in services appropriately or only for very urgent problems.
9. Should give accurate information about personal details and past medical history as well as inform the medical staff of any treatments and medications that they are taking and history of allergy or allergic reaction to any medication.
10. Be accountable for their actions if they decide not to follow the health care provider’s instructions and/or treatment plan and recommendations.
11. To safeguard any belongings while receiving any healthcare treatment.
12. To keep outpatient appointments and inform the center if they are unable to attend, in advance so that the appointment may be used for other patients.
13. To inform staff if they have any special requirements for discharge. Patients should try to prepare for discharge to the best of his/her ability as soon as they are medically fit.
14. To be accountable for the payment of any deductible.